Refund policy

Return policy

Items must be returned within 14 days from date of delivery, unworn, unused, and unwashed, with all tags attached and the original packaging included.

Items must be returned with the tag in its original position.

Shoes and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.

When trying on shoes, please do not mark the soles or damage the shoe box.

Customized items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you.

Items on sale cannot be returned unless the item arrives damaged or faulty when delivered to you.

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Once your return has been received and accepted, we will refund the purchase amount after deduction of tax and shipping fees, using the original method of payment.

If you receive an item in a flawed or defected condition, please contact our customer support at 

We'll arrange a return and process a full refund for the faulty item.